Last updated: December 2025
This Privacy Policy applies to SINOMACH GLOBAL and its subsidiaries, affiliates, and other controlled entities (collectively referred to as "SINOMACH GLOBAL", "our organization", "we" or "us"). This Privacy Policy is applicable when SINOMACH GLOBAL collects or processes personal information for its own purposes.
This policy describes how we will make use of your data when you interact with us and the SINOMACH GLOBAL websites, systems and Apps ("SINOMACH GLOBAL Platforms"), and explains how our organization uses the personal data we collect from you when you use our platforms.
It also describes your data protection rights, including the right to object to some of the processing which SINOMACH GLOBAL carries out. More information about your rights, and how to exercise them, is set out in the "Your choices and rights" section.
We may collect and process personal data about you when you interact with us and the SINOMACH GLOBAL Platforms. This may include:
| Category | Details |
|---|---|
| Identification and Contact Information | First name, last name, country, email address, phone number |
| Delivery Details | Country/state, city, address, post code |
| Device Information | Browser, language, IP address |
| Marketing Information | Subscription choice, including email and privacy consents |
| Transaction Information | Account name, transaction reference number |
| Category | Details |
|---|---|
| Voice Recording Information | Recording of your calls with our customer service team |
| Bank Account Information | Bank account number, IBAN |
| National Identification Information | Type of identification, identification number |
We will only use your personal data for the purposes and legal bases set out below:
Recording and maintaining potential business opportunity information (with your consent where required)
Dealer and distributor management (necessary to take steps prior to entering into a contract)
Customer onboarding and information management (necessary to take steps prior to entering into a contract)
Sales, payment collection, and refund management of equipment and spare parts (necessary for performance of our contract with you)
Providing after-sales service and technical support (necessary for performance of our contract with you)
Handling consultations, complaints, and service requests (with your consent where required)
Sending direct marketing about our products and services (with your consent where required)
Complying with legal obligations (legal obligation to comply with requests from competent authorities)
We may share your data with the following categories of recipients:
SINOMACH GLOBAL group companies and authorized dealers - To better address customer needs and connect with appropriate service teams
Third party service providers - Website hosting, customer relationship management, payment processing, cloud services
Competent public authorities - Complying with mandatory legal requests
Personal data that we collect from you may be stored on servers located in China and other countries. Due to the global nature of our business, your personal data may be transferred to destinations outside the country where you reside.
Where these locations do not provide an adequate level of data protection, we ensure appropriate safeguards are in place to protect the transfer of your personal data, including Standard Contractual Clauses ("SCC") and additional security measures.
You have the following rights regarding your personal data:
Receive information about whether we are processing your personal data
Correct any inaccurate or incomplete personal data
Request deletion of your personal data in certain circumstances
Request to halt processing in certain circumstances
Object to processing based on legitimate interests, including direct marketing
Request transmission of your personal data to a third party
Withdraw consent at any time without giving any reason
Not be subject to decisions based solely on automated processing
If you wish to exercise any of these rights, please contact us at the contact details set out below.
We make reasonable efforts to protect your personal data from loss, misuse, disclosure, alteration, unauthorized access and destruction. We maintain appropriate technical and organizational measures, choosing security measures based on the state of the art, implementation costs, and the nature, scope, context and purposes of processing.
We only maintain personal data for as long as necessary to provide our services, fulfill the purposes of processing, or as required by law.
Retention periods are determined based on:
Transaction purposes and maintaining business records
Any agreed longer retention periods
Statute of limitations for litigation
Other legal requirements
After exceeding the retention period, we will delete or anonymize your personal information in accordance with applicable laws.
We reserve the right to update this Privacy Policy at any time. We will provide you with a new Privacy Policy when we make substantial updates. In the event of changes to local data privacy laws, this policy shall automatically be construed to provide the minimum level of protection required by such statutes.
The data controller for your personal data is:
Registered Address
No. 898 West Huang He Road, Changzhou City, Jiangsu Province, China 213136
Website
www.sinomach.global